Australian & International Returns & Exchanges
Within 30 days, send an email to firstname.lastname@example.org stating your name, order number and the reason for your return or exchange.
For any refund or exchanges postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
We will credit your original form of payment in Australian Dollars within 7 days after your returned item has been received by us.
Conditions to be eligible return or exchange
1. Jewellery must be returned to us within 30 days of the order delivery date.
2. Jewellery must not have been worn or damaged due to poor handling. All our jewellery is quality checked and packaged safely before dispatch.
3. Jewellery must be returned in its original packaging (mail box, jewellery box, cards, tags, jewellery pouch and any other packaging). Please keep all packaging just in case you wish to make a return or exchange.
*Please read the product descriptions of all jewellery carefully before making your purchase. This will ensure your expectations of the item(s) are realistic when you finally get to see them in hand. We include as much descriptive information as possible to give you a low-risk shopping experience.
My jewellery has slight imperfections, should I exchange my item?
All Angela Wozniak Jewellery is handmade. Buying handmade jewellery means that you will sometimes find slight imperfections by human process like tool marks. We believe this is what makes the jewellery absolutely perfect! It proves the true handmade craftsmanship of each unique piece.
When buying jewellery with semi-precious stones, pearls or gems you will find variations in the colours and patterns. Semi-precious stones, pearls and gems are mother nature's jewels and so each can never be the same. Your piece will be truly individual.